Privacy Policy

Effective date: July 15, 2026

Kaila is an appointment-booking service operated by Nostos, LLC ("Kaila," "we," "us"). This policy describes what information we collect when you use Kaila — as a customer booking an appointment with a business that uses Kaila, or as a business using Kaila to manage bookings — and how we use and protect it.

Information we collect

Booking information you provide: your name, mobile phone number, email address, and the details of your appointment (the business, service, date and time).
Business account information: if you run a business on Kaila — your business name, contact details, staff names, services, and schedule; when you invite a staff member, the name and mobile number you provide for them (used only to deliver their invitation code and set up their account).
Message and delivery records: when we send a text or email about your booking, we keep a record of the message and its delivery status.
Basic technical information: standard server logs (such as IP address and browser type) used to operate and secure the service.

How we use it

To provide the booking service — creating, changing, and managing appointments.
To send transactional appointment notifications: booking confirmations, reminders, and reschedule or cancellation notices, by text message (SMS) and/or email.
To send business owners booking alerts about their own business, where they have turned those on.
To send one-time sign-in codes for Kaila business accounts: a staff member invited by their employer receives an invitation code at the mobile number the employer provides, and business owners receive login codes at the number they registered. These come from a separate Kaila number with its own STOP.
To respond to support requests and keep the service secure.

We do not send marketing text messages.

The Kaila text-message (SMS) program

What you receive: appointment confirmations, reminders, and change/cancellation notices for bookings you make with businesses via Kaila; business owners who opt in receive new/changed-booking alerts for their own business.
How you opt in: online, by checking the unchecked consent box next to the mobile number field when you book; business owners opt in to booking alerts in their account settings (off by default). Consent is not a condition of booking.
Message frequency varies (typically a few messages per appointment). Message and data rates may apply.
Opt out any time by replying STOP to any Kaila booking text. Replying STOP stops appointment and alert texts from every business you book via Kaila. Reply HELP for help, or contact support@hikaila.com. (Sign-in codes for Kaila business accounts are sent from a separate number with its own STOP — opting out of booking texts never blocks an account sign-in code, and vice versa.)

Mobile information is never sold or shared for marketing

Mobile opt-in information and consent — your phone number and your agreement to receive text messages — are never shared with, or sold to, third parties, affiliates, or lead generators for marketing or promotional purposes. No exceptions.

When we share information

The business you book with receives your booking details — your name, contact information, and the appointment specifics — because that is what a booking is: the business needs them to provide your appointment. The business is responsible for its own handling of that information.
Our service providers — the SMS carrier/messaging provider, the email delivery provider, the hosting and database provider, and the payment processor — receive only what they need to deliver the service, and each is bound to use it only for that purpose.
We also share information if required by law, or at your direction.

How long we keep it

We keep personal information only as long as it serves the purpose it was collected for, then delete or anonymize it. Two categories are kept longer where the law expects it: records of SMS consent and opt-out (so we can always prove we respected your choices) and billing/transaction records (tax and accounting requirements).

Your choices and rights

Opt out of texts at any time (reply STOP).
Ask us what information we hold about you, ask us to correct it, or ask us to delete it: email support@hikaila.com. We honor deletion requests within the timeframes required by applicable law, keeping only what the law requires us to retain.

Children

Kaila is not directed to children under 13, and we do not knowingly collect their information.

Changes

If this policy changes, we will post the new version here with a new effective date.

Contact

Nostos, LLC · support@hikaila.com