How Kaila collects text-message consent
Kaila sends transactional appointment texts — confirmations, reminders, and change/cancellation notices — only to people who opt in. Consent is collected in two ways, shown exactly as they appear in the product:
1. The booking-form consent checkbox
Text me booking updates: By checking this box, I agree to receive appointment confirmation, reminder, and change/cancellation texts from Sunrise Spa via Kaila. Msg frequency varies. Msg & data rates may apply. Reply STOP to opt out (this stops texts from every business you book via Kaila), HELP for help. See our Privacy Policy and Terms.
The box is never pre-checked; checking it is the opt-in, and booking works without it (no texts are sent).
2. The owner booking-alert toggle
Text me booking alerts: By turning this on, I agree to receive SMS alerts from Kaila when my bookings are created, changed, or cancelled, at this number. Msg frequency varies. Msg & data rates may apply. Reply STOP to opt out (this stops all Kaila appointment and alert texts to you), HELP for help. See our Privacy Policy and Terms.
Off by default; the owner opts in their own number in settings.
Business-account sign-in codes
Kaila business accounts use one-time sign-in codes, sent from a separate Kaila number with its own STOP.
Kaila will text this number a one-time sign-in code to accept the invitation.
Kaila will text one-time sign-in codes to this number when you sign in. Msg & data rates may apply. Reply STOP to stop codes, HELP for help.
Codes are sent only at invitation or sign-in; reply STOP to stop codes (START re-enables).